Warranty Policies

MaxView Warranty Policy

MaxView LED TVs come with a 1-Year Warranty covering the panel and other major parts of the TV, subject to the terms and conditions below.

1. Warranty Period

  • Warranty is valid for 1 year from the date of purchase.

  • Original purchase invoice/bill may be required to claim warranty.

2. What Is Covered

The warranty covers manufacturing defects and faults occurring under normal use, including:

  • LED TV panel-related manufacturing defects

  • Motherboard and internal electronic components

  • T-Con and related display components

  • LED backlight failure

  • Software-related issues caused by the TV's original software

  • Other internal component failures caused by manufacturing defects

3. What Is Not Covered

Warranty does not cover damage caused by:

  • Physical damage, cracks or broken panels

  • Accidental damage or misuse

  • Water, liquid or moisture damage

  • Voltage fluctuation, power surge, short circuit, or other electrical damage

  • Motherboard or any internal component burned or damaged due to short circuit, excessive voltage, power surge, voltage fluctuation, or unstable electricity supply

  • Damage caused by external electrical equipment

  • Unauthorized repair, modification or opening of the TV

  • Damage caused during relocation or transportation after delivery

  • Scratches, cosmetic damage or normal wear and tear

  • Damage resulting from improper installation or use contrary to the product instructions

4. Motherboard & Electrical Damage

Motherboard damage caused by short circuit, power surge, excessive voltage, voltage fluctuation, unstable electricity supply, or any other external electrical fault is not covered under warranty.

If inspection determines that the motherboard or any other internal component has been burned or damaged due to an electrical issue rather than a manufacturing defect, the warranty claim will not be accepted.

5. Panel Damage

Any physically broken, cracked or damaged panel is not covered under warranty, regardless of how the damage occurred.

6. Warranty Claim

To claim warranty, customers should contact MaxView Customer Support and provide:

  • Purchase invoice/bill

  • TV model and serial number

  • Description of the issue

  • Photos/videos of the fault, if requested

MaxView may inspect or test the product before approving a warranty claim.

7. Repair or Replacement

If a covered manufacturing defect is confirmed, MaxView may, at its discretion:

  • Repair the defective component, or

  • Replace the defective component, or

  • Replace the product where necessary.

The warranty does not automatically guarantee a brand-new replacement TV for every fault.

8. Warranty Void

The warranty may become void if:

  • The TV has been opened or repaired by an unauthorized technician.

  • The serial number or warranty label has been removed or tampered with.

  • The product has been modified.

  • The TV has suffered physical, liquid or electrical damage.

  • The motherboard or internal components have been burned due to short circuit, voltage fluctuation, power surge or excessive voltage.

9. Important Note

Warranty coverage is determined after inspection of the product by MaxView or its authorized service personnel. MaxView reserves the right to reject warranty claims that fall outside the terms and conditions of this policy.                                                                                                                                                                                                                        

Warranty Policy ( URDU )
1 Year Complete Warranty LED TVs  par kharidari ki tareekh se lagu hogi.
Warranty Mein Shamil (Covered)
Panel (Display) – manufacturing defect ki soorat mein, jaise line ka aana, color changing, etc.
Motherboard / Mainboard – manufacturing defect ki soorat mein (bina external cause ke)
Power Supply Board
Speakers
RAM / Storage (Smart TV Chip) – hang, freeze, ya stuck hone ke issues (bina physical damage ke)
Bluetooth / Wi-Fi Module
Software Related Issues

Warranty Mein Shamil Nahi (Not Covered)

Panel Breakage / Physical Damage – Screen ka toot'na, crack hona, ya kisi bhi tarah ka physical damage
Short Circuit / Burn Damage – Voltage fluctuation, bijli ka jhatka, ya bina stabilizer use kiye hone wala short circuit ya burn damage
Liquid / Water Damage – Paani, nami, ya kisi bhi liquid spillage se hone wala damage
Unauthorized Repair – Agar TV kisi ghair-mujaz (non-MaxView) technician se khulwai ya repair karwai gayi ho
Tampering with Warranty Seal/Sticker – Agar seal ya sticker tampered, missing, ya damaged ho, ya warranty card missing ho
Natural Disasters – Bijli girna, aag, seelab, ya kisi bhi natural calamity se hone wala nuksan
Cosmetic Damage – Scratches, dents, ya external body damage jo performance par asar nahi dalte
Normal Wear and Tear – Time ke sath hone wala normal wear, jaise dust, etc.
Third-Party Accessories – Non-original cables, adapters, ya accessories se hone wala damage

Warranty Terms & Conditions

Warranty sirf original purchase invoice/receipt ke sath valid hogi
Warranty non-transferable hai — sirf original buyer ke naam par valid
Warranty claim ke liye TV ka complete set (jahan tak mumkin ho) MaxView authorized service center ya shop tak pohanchana zaroori hai
Service/repair time typically 7-15 working days hoga.