FAQs

Maxview TV – Frequently Asked Questions (FAQs)

Find answers to the most common questions about orders, delivery, installation, warranty, and product support for Maxview LED TVs.

1. Orders & Payments

Q. Can I cancel my order after placing it?

A. Once your order has been processed and dispatched, cancellation is no longer possible. Please review your order carefully before confirming it. If you need assistance immediately after placing the order, contact our support team as soon as possible.

Q. What payment methods do you accept?

A. Maxview offers secure and convenient payment options across Pakistan:

  • Cash on Delivery (COD)

  • Bank Transfer / Bank Deposit

2. Delivery & Shipping

Q. How long does delivery take after payment?

A. Maxview TVs are usually delivered within 3–5 business days after payment confirmation. Delivery time may vary depending on your city and courier service.

Q. Do you offer free delivery?

A. Yes! We provide free delivery in selected areas of Pakistan. Remote or out-of-service locations may require additional charges. Shipping details will be shown during checkout.

Q. How can I track my order?

A. Once your order is dispatched, you will receive an SMS or email with your tracking number. Use this number to check the real-time status of your shipment.

Q. What should I do if the parcel is damaged on arrival?

A. If the packaging looks damaged, do not accept the parcel. Inform the courier immediately and contact our support team so we can resolve the issue quickly.

3. Product Issues & Returns

Q. What if my Maxview TV arrives damaged or faulty?

A. If your LED TV arrives damaged or not working properly, contact us right away. Our Return & Replacement Policy allows you to return the product through courier service. Keep all original packaging and accessories for a smooth return process.

4. Setup & Usage

Q. How do I set up my Maxview TV?

A. Every Maxview TV includes a user manual with easy step-by-step instructions. If you need help, our team is always available for technical guidance.

Q. Can I wall-mount my Maxview TV?

A. Yes! All Maxview LED TVs support wall mounting. We recommend hiring a professional installer for safe and proper mounting.

Q. How do I access apps on my Maxview Smart TV?

A. Maxview Smart TVs come with Google Play Store and Google Assistant.
Use your remote to open the Google Play Store and download apps, or simply use voice commands through Google Assistant.

Q. Are Maxview TVs compatible with gaming consoles and streaming devices?

A. Yes! Maxview TVs work perfectly with PlayStation, Xbox, Chromecast, Amazon Fire Stick, and other devices. Just connect using the HDMI port or follow the TV’s on-screen instructions.

5. Warranty & Support

Q. What does the 1-year warranty include?

A. Maxview provides a 1-year official warranty covering:

  • Hardware defects

  • Screen and internal component issues

  • Manufacturing faults under normal usage

If a defect appears within the warranty period, we will repair or replace the product at no cost.

Q. Do I need to register my TV for warranty?

A. No registration is required. Your 1-year warranty is automatic. Keep your purchase receipt and warranty card safe.

Q. What should I do if my Maxview TV develops a fault during the warranty period?

A. Contact our customer support immediately. We will guide you through the return, inspection, and repair/replacement process.

Q. How can I get technical support?

A. Our support team is available for troubleshooting, warranty claims, installation help, and general queries.
You can reach us via: